Privacy Policy
Last Revised: July 10, 2026
CivicMic is a public engagement and outreach platform operated by NBS. This Privacy Policy explains how CivicMic collects, uses, stores, and shares information submitted through CivicMic.com and related online forms, surveys, applications, and project pages.
This Privacy Policy applies to information collected through CivicMic.com. Some CivicMic pages are used in connection with public agencies, cities, counties, special districts, assessment districts, benefit programs, surveys, public outreach, and related application or notification processes.
Information We Collect
CivicMic may collect personal information that you voluntarily provide through website forms, application forms, subscription forms, surveys, email communications, document uploads, or other direct interactions with the site.
Depending on the form or project, this information may include:
- Name
- Mailing address
- Property address
- Email address
- Telephone number
- Organization or agency affiliation
- Job title
- Assessor’s Parcel Number or other property-identifying information
- Survey responses or public engagement comments
- Eligibility or application information
- Household, income, age, or benefit-program information where required for a specific program
- Typed signature, certification, or acknowledgement information
- Uploaded documents or supporting files
- Any other information you choose to submit through a CivicMic form, survey, or application
We may also collect limited website usage information through privacy-focused analytics tools, as described below.
How We Use Information
CivicMic uses submitted information for purposes related to the project, program, service, or communication for which the information was provided. These purposes may include:
- Responding to questions, requests, or comments
- Processing applications, exemption requests, refund claims, notification requests, or other program-related submissions
- Verifying eligibility or application information
- Administering public agency outreach, engagement, surveys, meetings, notices, and communications
- Sending requested updates or project-related information
- Maintaining records related to public agency projects or programs
- Improving website functionality, outreach, and user experience
- Complying with applicable legal, contractual, administrative, or public agency requirements
Public Agency and Client Sharing
CivicMic provides outreach, engagement, and related website services for public agencies and other clients. Information submitted through CivicMic may be shared with the applicable public agency, client, consultant, contractor, or authorized representative when necessary to administer the relevant project, program, application, exemption, survey, notice, or public engagement process.
For example, information submitted through an application or exemption form may be reviewed by CivicMic, NBS, the applicable public agency, or authorized representatives for verification, administration, recordkeeping, and related program purposes.
We do not sell or rent personal information collected through CivicMic.com.
Forms, Applications, and Document Uploads
Some CivicMic forms collect information needed to process applications, exemptions, assistance requests, surveys, notification requests, or similar public agency programs. These forms may collect property, eligibility, household, contact, certification, signature, and uploaded document information.
Form submissions and uploaded documents may be stored within the CivicMic WordPress website system and may also be emailed or otherwise provided to authorized CivicMic/NBS staff, client agency staff, consultants, or representatives involved in the applicable project or program.
Only submit information and documents requested by the applicable form or program instructions.
Surveys and Survey123
CivicMic may use online survey tools, including ArcGIS Survey123, to collect public comments, survey responses, project feedback, contact information, property information, demographic information, or other information relevant to a specific project or program.
Information submitted through Survey123 or similar tools may be stored in systems operated by the survey provider and may be shared with the applicable public agency, client, consultant, or authorized representative for the purposes described in the survey or project materials.
Email Updates and Subscriptions
If you subscribe to email updates or request notifications, CivicMic may collect information such as your name, email address, organization, title, project interest, or subscription preference.
We use this information to send requested communications, project updates, notices, or related information. You may unsubscribe from email communications using the unsubscribe link in the email, where available, or by contacting us.
Website Analytics
CivicMic may use privacy-focused website analytics to understand how visitors use the website and to improve website content and performance.
CivicMic currently uses WP Statistics for website analytics. WP Statistics stores analytics data within the WordPress website database and is configured to reduce collection of identifying information, including anonymized and hashed IP address settings where available.
CivicMic does not use website analytics to sell personal information.
Cookies and Similar Technologies
CivicMic may use cookies or similar technologies that are necessary for website functionality, security, forms, analytics, or embedded services.
CivicMic may use cookies or similar technologies that are necessary for website functionality, security, forms, embedded maps, surveys, spam prevention, or other website features. Some third-party services embedded on CivicMic pages may use their own cookies or similar technologies according to their own privacy practices. Users can control cookies through their browser settings, but disabling cookies may affect some website functionality.
Third-Party Services and Links
CivicMic may use third-party services to operate website features, forms, surveys, analytics, email communications, maps, embedded content, document generation, spam prevention, security, hosting, or related services.
CivicMic.com may also link to websites operated by public agencies, clients, consultants, service providers, or other third parties. CivicMic is not responsible for the privacy practices or content of websites not operated by CivicMic. Users should review the privacy policies of those third-party websites and services.
How Long We Keep Information
CivicMic retains submitted information for as long as reasonably necessary to administer the applicable project, program, communication, application, exemption, survey, public agency service, legal obligation, contractual requirement, or recordkeeping purpose.
Online form submissions and uploads are generally retained for up to 5 years after the applicable project or program year closes, unless a different retention period is required by law, contract, public agency direction, or business need.
Security
CivicMic takes reasonable precautions to protect information submitted through the website. However, no website, online form, email system, database, or internet transmission can be guaranteed to be completely secure.
Users should not submit information that is not requested by the applicable form or project instructions.
Your Choices and Requests
You may contact CivicMic to request information about personal information you submitted through CivicMic.com, request a correction, request deletion where available, unsubscribe from communications, or ask questions about this Privacy Policy.
Some information may need to be retained to comply with legal, contractual, public agency, recordkeeping, verification, audit, or program-administration requirements. Deletion or correction requests may be limited where CivicMic is required to preserve records or where the applicable public agency or client controls the record.
To submit a privacy-related request, contact:
Email: contact@civicmic.com
Phone: 1.800.676.7516
California Privacy Notice
CivicMic does not sell personal information collected through CivicMic.com.
If applicable California privacy laws provide you with specific rights regarding personal information collected through this website, you may contact us using the information above. These rights may include the right to know what personal information has been collected, request correction, request deletion, and opt out of certain uses or disclosures where applicable.
Because CivicMic often collects information on behalf of public agencies, clients, or specific public programs, some requests may need to be handled in coordination with the applicable agency or client and may be subject to legal, contractual, administrative, or public-records requirements.
Children’s Privacy
CivicMic.com is not directed to children under 13, and CivicMic does not knowingly collect personal information from children under 13 through this website.
Changes to This Privacy Policy
CivicMic may update this Privacy Policy from time to time. When we update the policy, we will revise the “Last Revised” date above. If material changes are made, CivicMic may provide additional notice on the website or by other appropriate means.
Contact Us
If you have questions about this Privacy Policy or CivicMic’s privacy practices, contact:
CivicMic / NBS
32605 Temecula Parkway, Suite 100
Temecula, CA 92592
Phone: 1.800.676.7516
Email: contact@civicmic.com